FAQ's

This site features merchandise that has been approved and custom produced for Omexom employees and business partners.


FOR GENERAL INQUIRIES:

Please contact Marke Creative Merchandise:

· Email: Omexom@MarkeCreative.com

· Telephone: +44 (0) 208 640 2999

· Hours of Operation: 08.00 to 17.30 GMT Monday – Friday


PLACING ORDERS ONLINE:

You may place an order through our secure site by following these simple steps:

· Register as a User which then gives you Log-In access

· Browse departments and products

· Add items into Your Cart.

· Enter your Billing and Shipping details.

· Submit your online Order.


BROWSING PRODUCTS:

How to perform searches and browse products

· Registration is not required

· Navigation Bar by site category and product hierarchy

· Search Bar

· Site Footer >> Site Maps

· Sort - this functionality enables you to sort products according to your buying criteria.



REGISTRATION, LOGGING-IN, & FORGOTTEN PASSWORD:

· Returning Customers: Sign in by selecting Login/Register located at the footer of every page.

· New Customer: "Login/Register", located at the footer of every page then select "New Users>> Continue".

· Updating Account Information: Select "My Account" link located at the top right as well as in the footer of every page.

· Forgotten Password: Click on "Forgot your password?" button on the Login/Register page.


PAYMENT METHODS:

· If you choose to make payment with an official Purchase Order , please send an electronic copy to Omexom@MarkeCreative.com.

· Credit Card - Upon successfully submitting your order, you will be sent an email requesting that you enter your details via a secure website. This information will not be stored. We accept American Express, Visa, MasterCard, and Maestro.

· We do not accept checks and money orders as forms of payment.


PROMOTION CODES:

Occasionally, we offer the use of promotion codes that you can use towards a purchase. You will be prompted to enter it during the check-out process, then click "Apply" button and the discounted amount will be reflected in the total.


CHECK-OUT PROCESS & SUBMITTING AN ORDER:

When you are shopping and ready to check-out:

· Click on “Your Cart.”

· Review and confirm cart contents are accurate. Click “Request a Quote.”

· Update and verify your Billing & Shipping Information.

· Select your preferred Payment option.

· Pricing excludes Freight and Tax/VAT, this will be confirmed directly to you.

· Review and verify the order information, then click on “Place Order.”

· Once you have placed your order, an order confirmation page will be displayed.

· An auto generated Order Confirmation email will also be sent to you.



EXCHANGE & RETURN POLICY:




· Custom orders are NOT returnable.

· If you feel your order was produced incorrectly, please contact us immediately at Omexom@MarkeCreative.com

Download Returns Form here.


SHIPPING

· Production and delivery times varies as displayed within the description of each item.

· Rush productions and deliveries may be available; however, additional rush charges may apply.

· Non-EU shipments will be made on a Delivery Duty Unpaid basis. Should you require alternative freight terms, please contact Marke Creative Merchandise.


SPECIAL ORDERS



· Can't find what you are looking for? We will help you source merchandise appropriate for your budget and specific needs. Or you may also visit https://www.markecreativemerchandise.com/en/product-catalogue/.

· Contact us at: Omexom@MarkeCreative.com