FAQ's
This site features merchandise that
has been approved and custom produced for Omexom employees and business
partners.
FOR GENERAL INQUIRIES:
Please contact Marke Creative Merchandise:
· Email: Omexom@MarkeCreative.com
· Telephone: +44 (0) 208 640 2999
· Hours of Operation: 08.00 to 17.30 GMT Monday – Friday
PLACING ORDERS ONLINE:
You may place an order through our secure site by
following these simple steps:
· Register as a User which then gives you Log-In access
· Browse departments and products
· Add items into Your Cart.
· Enter your Billing and Shipping details.
· Submit your online Order.
BROWSING PRODUCTS:
How to perform searches and browse products
·
Registration
is not required
·
Navigation
Bar by site category and product hierarchy
· Search
Bar
·
Site
Footer >> Site Maps
·
Sort
- this functionality enables you to sort products according to your buying
criteria.
REGISTRATION, LOGGING-IN, & FORGOTTEN
PASSWORD:
· Returning Customers: Sign in by selecting Login/Register located
at the footer of every page.
· New Customer: "Login/Register", located
at the footer of every page then
select "New Users>>
Continue".
· Updating Account Information: Select "My
Account" link located at the top right as well as in the footer of every
page.
· Forgotten Password: Click on "Forgot your
password?" button on the Login/Register page.
PAYMENT METHODS:
· If
you choose to make payment with an official
Purchase
Order
, please send an electronic copy to Omexom@MarkeCreative.com.
· Credit
Card
- Upon successfully
submitting your order, you will be sent an email requesting that you enter your
details via a secure website.
This information will not be stored. We accept
American Express, Visa, MasterCard, and Maestro.
· We
do not accept checks and money orders as forms of payment.
PROMOTION CODES:
Occasionally, we offer the use of promotion codes that you can use
towards a purchase. You will be prompted to enter it during the check-out
process, then click "Apply" button and the discounted amount will be reflected
in the total.
CHECK-OUT PROCESS & SUBMITTING AN
ORDER:
When you are shopping and ready to check-out:
· Click on “Your Cart.”
· Review and confirm cart contents are accurate. Click “Request a Quote.”
· Update and verify your Billing & Shipping Information.
· Select
your preferred Payment option.
· Pricing excludes Freight and Tax/VAT, this will be confirmed directly to
you.
· Review and verify the order information, then click on “Place Order.”
· Once you have placed your order, an order confirmation page will be
displayed.
· An auto generated Order Confirmation email will also be sent to you.
EXCHANGE & RETURN POLICY:

· Custom orders are NOT returnable.
· If you feel your order was produced incorrectly, please contact us
immediately at
Omexom@MarkeCreative.com
Download
Returns Form
here.
SHIPPING
· Production and delivery times varies as displayed within the description
of each item.
· Rush productions and deliveries may be available; however, additional
rush charges may apply.
· Non-EU shipments will be made on a Delivery Duty Unpaid basis. Should
you require alternative freight terms, please contact Marke Creative
Merchandise.
SPECIAL ORDERS
· Can't find what you are looking for? We will help you source merchandise appropriate for your budget and specific needs. Or you may also visit
https://www.markecreativemerchandise.com/en/product-catalogue/.
· Contact us at: Omexom@MarkeCreative.com